Who we are
This website is a referral service that connects homeowners in the Dover, PA area with independent local main water line professionals. It does not offer a form or an email address. The main way people interact with it is by phone.
Information collected when you call
Calls to the number on this site may be recorded and tracked for quality, training and routing purposes. The number shown is a call-tracking number, which lets us see which page or source led to a call and connect you with a suitable technician.
During a call, you may give details such as your name, your address or general location, and a description of the problem. That information is used to route your call, to pass the request to an independent professional who can help, and to review call quality. By continuing with a call after being told it may be recorded, you agree to recording.
Information collected when you browse
This site does not currently set analytics or advertising cookies. If we add basic analytics or call-tracking tools, they may use cookies and similar technologies to measure traffic, such as which pages are viewed, roughly how long visitors stay and what type of device they use. We will update this policy when that happens. Such measurement is not used to identify you by name.
The photographs on this site are loaded from a third-party image host (Pexels), and web fonts are loaded from Google Fonts. Those services receive your IP address and browser details when your browser requests the files, and the image host may set its own technical cookies. You can limit or delete cookies in your browser settings. The site works without them.
How information is used and shared
- To connect you with an independent local professional who can help with your request.
- To review call quality, train staff and settle disputes about a call.
- To understand how people find and use this site.
- To meet legal obligations where required.
We do not sell your personal data. Information may be shared with the independent professionals who respond to your request and with service providers who help operate call tracking and analytics, and only as needed for those purposes.
Keeping and protecting information
Call recordings and related data are kept only as long as needed for the purposes above and are protected by reasonable safeguards. No method of storage or transmission is perfectly secure, so we cannot promise absolute security.
Your choices and privacy requests
If you would like to ask about, correct or delete information connected to a call, or ask us not to record, you can call the number on this site and say that you have a privacy request. If you would prefer not to be recorded, tell the person who answers at the start of the call.
Children and changes
This site is intended for adult homeowners and is not directed to children. We may update this policy from time to time. The effective date at the top shows when it was last changed, and continued use of the site after an update means you accept the revised version.